Bristol Survey :: Resident Questionnaire

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First Name:

Last Name:

Email:

Phone:

Dear Resident,

At Bristol Properties, we care about what our residents think and are always looking for ways to improve our offerings and service. We are asking for your candid feedback. Please complete the following survey to tell us about your experience. Thank you for your time.

Sincerely, Bristol Properties

Select a Property Name:

5 = Very Satisfied • 4 = Satisfied • 3 = Neutral • 2 = Slightly Dissatisfied • 1 = Very Dissatisfied

Appearance and condition of the apartments:

Visual appeal of the community
Overall condition of the community
Cleanliness of the building exterior
Exterior signage, building directional signage
Routine maintenance of apartments
Maintenance of hallways, elevators, stairwells
Landscaping
Maintenance of pools and recreation areas
Cleanliness and maintenance of parking areas
Exterior lighting
Fitness center and other amenity buildings
Mailbox area
Laundry facilities

Performance of on-site management:

Ease of contacting for questions or problems
Ability to quickly resolve problems
Follow-up on problems to ensure resolution
Treat me with courtesy and respect
Willingness to respond to your needs
Completes repairs in a timely manner
Do what they say they will do
Community policies are implemented fairly
Overall quality of service your are receiving
Professionalism in correspondence

Features of the community:

Controlled access to the community
Parking
Interior design features of your apartment
Heating and air conditioning systems
Recreational amenities within the community
Social programs and support services
Access to recreational amenities
Price/value vs. comparable communities

The rental process:

Ease of rental process
Professionalism with which you were treated
Follow-up and contact with leasing consultant
Overall level and quality of rental experience

How much do you agree or disagree with:

Management timely performs promised actions
Overall morale at the community is good
I would recommend this community to others
Mgmt. is striving for an appealing community
Maintenance staff responds in a timely manner
This is the best managed community around
My feeling today is that I would renew my lease
The staff has exceeded my expectations
I was impressed by the advertising efforts
I would recommend this community to a friend

Additional Comments: