PROPERTIES

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Visual appeal of the community
Overall condition of the community
Cleanliness of the building exterior
Exterior signage, building directional signage
Routine maintenance of apartments
Maintenance of hallways, elevators, stairwells
Landscaping
Maintenance of pools and recreation areas
Cleanliness and maintenance of parking areas
Exterior lighting
Fitness center and other amenity buildings
Mailbox area
Laundry facilities

Ease of contacting for questions or problems
Ability to answer questions, solve problems quickly
Follow-up on problems to ensure resolution
Courtesy and respect with which you are treated
Willingness to respond to your needs
Completes repairs in a timely manner
Do what they say they will do
Policies of the community are implemented fairly
Overall quality of service your are receiving
Professionalism in correspondence

Controlled access to the community
Parking
Interior design features of your apartment home
Heating and air conditioning systems
Recreational amenities within the community
Social programs and support services for residents
Access to recreational amenities
Price/value vs. comparable communities

Ease of rental process
Professionalism with which you were treated
Follow-up and contact with leasing consultant
Overall level and quality of rental experience

Management performs promised actions on time
Overall resident morale at the community is good
I would recommend this community to others
Mgmt. is striving to make the community appealing
Maintenance staff responds in a timely manner
This is the best managed community in the area
Based on my feeling today, I would renew my lease
The staff has exceeded my expectations
I was impressed by the advertising efforts
I would recommend this community to a friend